Here’s a clear overview of our policies. We want to ensure you feel comfortable and informed as you shop with us. Take a moment to read through, and don’t hesitate to reach out if you have any questions.
1. About Us
Justine Emma Designs is a small business run by Justine Olver, based in Devon, United Kingdom. We create handmade earrings inspired by and made from original artwork.
By placing an order with Justine Emma Designs, you agree to the following Terms of Service.
2. Products
All earrings are handmade and created from original artwork.
Due to the handmade nature of our products, small variations in colour, pattern, or finish may occur. These variations are part of the charm of handmade items and are not considered defects.
Product photos aim to be as accurate as possible, but colours may vary slightly due to screen settings and lighting.
3. Orders
All orders are subject to availability.
We reserve the right to refuse or cancel an order if necessary (for example, due to stock issues or errors in pricing).
Once an order is placed, it cannot always be amended or cancelled. Please contact us as soon as possible if you need to make changes.
4. Pricing and Payment
All prices are listed in GBP (£) unless otherwise stated.
Payment must be made in full at the time of purchase.
We reserve the right to change prices at any time, but this will not affect orders that have already been placed.
5. Shipping
Orders are dispatched from Devon, UK.
Processing and dispatch times will be stated on the website or at checkout.
Delivery times are estimates and may vary due to postal services or circumstances beyond our control.
Responsibility for the item passes to the customer once it has been dispatched.
6. Returns and Refunds
For hygiene reasons, earrings cannot be returned unless they arrive faulty or damaged.
If your item arrives faulty or damaged, please contact us within 7 days of delivery, including clear photos of the issue.
Where appropriate, a replacement or refund will be offered.
This does not affect your statutory rights under UK consumer law.
7. Care and Use
Earrings should be handled with care.
Avoid exposure to water, perfumes, hairspray, and chemicals.
Normal wear and tear or damage caused by improper care is not covered.
8. Allergies and Sensitivities
Materials used will be described where possible.
Justine Emma Designs cannot be held responsible for allergic reactions or sensitivities.
9. Intellectual Property
All artwork, designs, images, and written content are the intellectual property of Justine Olver.
Content may not be copied, reproduced, or used commercially without prior written permission.
10. Limitation of Liability
Liability is limited to the purchase price of the item.
We are not liable for indirect or consequential loss.
11. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Any changes will be posted on this page.
12. Contact
If you have questions about these Terms, please contact:
Justine Emma Designs
22 Westernlea, Devon, United Kingdom
Email: info@justineemmadesigns.co.uk
Privacy Policy
Justine Emma Designs
Last updated: 11th January 2026
Justine Emma Designs is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
Data Controller: Justine Olver
Business Name: Justine Emma Designs
Location: 22 Westernlea, Devon, United Kingdom
Email: info@justineemmadesigns.co.uk
2. Information We Collect
We may collect the following personal data when you use this website or place an order:
Name
Billing and shipping address
Email address
Payment information (processed securely by third-party providers)
Order details
Messages or enquiries you send us
3. How We Use Your Information
Your information is used to:
Process and fulfil orders
Communicate with you about your order or enquiry
Meet legal and accounting obligations
Improve our website and customer experience
We do not sell or rent your personal data.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
Performance of a contract (processing your order)
Legal obligation (record keeping and tax requirements)
Legitimate interests (customer communication and business improvement)
5. Sharing Your Data
We may share your data only with trusted third parties where necessary, such as:
Payment processors
Delivery services
Website hosting or e-commerce platforms
These parties are only given the information needed to perform their services.
6. Cookies
This website may use cookies to:
Enable core website functionality
Analyse website traffic
You can control or disable cookies through your browser settings.
7. How Long We Keep Your Data
We keep personal data only for as long as necessary:
Order and transaction records are kept for legal and tax purposes
Enquiry emails are retained only as long as needed to respond
8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction or deletion
Object to or restrict processing
Request data portability
To exercise your rights, contact us using the details below.
9. Data Security
We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
11. Contact
If you have questions about this Privacy Policy or your data, contact:
Justine Emma Designs
Email: info@justineemmadesigns.co.uk
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